Frequently Asked Questions

Everything you need to know about your EVS shopping experience.

How do I determine my correct size?

Each product page features a detailed 'Size Guide' button. We provide specific measurements for every garment to ensure a perfect fit, along with model height and size references for comparison.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return or exchange through our online portal, and a prepaid shipping label will be provided.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.

Do you offer international shipping?

Yes, EVS ships to over 50 countries worldwide. International delivery times vary by location, usually ranging from 7 to 14 business days. Customs duties are calculated at checkout.

How should I care for my EVS garments?

To maintain the longevity of your clothing, we recommend following the care instructions on the internal label. Most of our pieces prefer cold machine washes and air drying to preserve fabric integrity.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.